Refund policy
Return & Refund Policy – Asggard
At Asggard, we value customer satisfaction and aim to provide a reliable and transparent return process. If you are not completely satisfied with your purchase, we are here to help.
Return Timeframe
Customers may request a return within 30 days of receiving their order.
Return Requirements
To be eligible for a return:
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The product must be unused and in original condition
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All original packaging, labels, and accessories must be included
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A valid proof of purchase is required
Non-Eligible Returns
The following items cannot be returned:
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Clearance or final sale items
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Gift cards
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Customized or personalized products
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Opened personal-use items
How to Request a Return
To start a return:
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Contact us at support@asggard.shop
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Provide your order number and explanation of the issue
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Wait for return authorization and instructions
Returns sent without approval may be rejected.
Refund Process
Once your returned item is received and inspected:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original method of payment
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Shipping fees are non-refundable unless the issue is due to our error
Exchanges Policy
We only replace items if they are defective, damaged, or incorrect.
Refund Delays
If you have not received your refund:
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Check your bank account
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Contact your credit card company
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Contact your bank for processing updates
If further assistance is needed, contact support@asggard.shop
Return Shipping Fees
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Asggard reserves the right to refuse returns that do not comply with these conditions.